World-Class, Lean Performance in the SMEs - Small and Medium Enterprises - by Carlo Scodanibbio, Industrial & Business Consultant - Lean Management Consultant
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Carlo Scodanibbio
Industrial & Business Consultant
Lean Management Consultant

synoptic pages (28)


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the "internal value-chain" approach

World-Class enterprises make no distinction between "external" and "internal" clients.

who is the client

Every internal processing unit is seen as supplier of other downstream processing unit/s and client of upstream unit/s.
Most upstream processing units are direct clients of "external" suppliers or subcontractors, while most downstream units are "frontline" suppliers of "external" clients.

The value-chain continuum is now integral and global, and the value-chain principles (more ») are now endlessly applied:

  • Maximisation of value transmitted at each step in the chain
  • Maximisation of client's satisfaction


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