synoptic pages (52d)

OTHER QUALITY TOOLS

FLOW CHARTS

Flow Charts are used to "map" a process and represent it schematically.
Flow Charts come handy in many situations, including quality problems analysis.

Through a Flow Chart, the quality improvement Team is enabled to understand thoroughly a complex or sophisticated process and, by focusing on critical processing steps, to investigate thoroughly their likely contribution to the problem under scrutiny.

In many instances, processes have to be "re-engineered" to eliminate once and forever certain non-conformities.
This is done by introducing poka-yoke (fool-proof) techniques associated with critical processing steps.

 




CONTROL CHARTS
In many processing operations certain critical quality parameters must be kept under close control over time.
That's when Control Charts come very handy.

There are many different types of Control Charts used in industry, with different purposes.
Their common denominator is to give the possibility of understanding phenomena variability over time and under different circumstances, both in order to visualise clearly the behaviour of the controlled variables and, eventually, to "stabilise" them.

 




All CREATIVE PROBLEM SOLVING Techniques, including:

Several K-T (Kepner-Tregoe) based methods;

several individual and in-team BRAINSTORMING methods;

De Bono's 6 THINKING HATS method;

TOTAL PROBLEM SOLVING Techniques and others.

Several DECISION-MAKING (individual and in-Team) tools and techniques, based on different criteria (probability - value - opportunity - expected value - overall benefit - team weighted choice.....).

Several Improvement Planning tools, including the TREE DIAGRAM
(also called Systematic Diagram)

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